Course Updates for USB devices

SG1-SG5 / AIRE / GIMME / SGX / BREEZE / SGXW / TOUCH

IMPORTANT NOTICE FOR ALL USB SYNC DEVICES

To Our Valued Legacy SkyCaddie Members,

For over a year, we have been communicating with customers who are using legacy SkyCaddie products manufactured before 2015 to advise them that our systems will no longer support those products. This support specifically relates to the antiquated USB connectivity method those legacy SkyCaddies use for course downloads and membership renewals.

We are now aware that customers are experiencing challenges and interruptions with the USB connection to CaddieSync. You may continue to use your device with your current membership; however, to ensure a seamless experience this golf season, we strongly recommend upgrading to our latest devices featuring Wi-Fi connectivity.

Exclusive Upgrade Offers

As a special offer, you have an exclusive opportunity to upgrade to a new SkyCaddie with advanced features, from enhanced course details and to larger responsive touch screens. And there are several ways to Upgrade:

Choose one of the offer links in this email.
Or simply log into your SkyGolf account and click here to see all of your upgrade options.
If you need more assistance, you can reach our Support team at 866-759-4653 to speak to a Representative that will be happy to place an order for you. Your current active membership will be seamlessly transferred upon upgrading and ready to use out of the box.
We appreciate your loyalty while we prioritize modern technology to provide superior products to every golfer.

Thank you for your understanding and continued support.

Course Updates Wi-Fi

How to Update a Course using Wi-Fi

PRO 5X, SX550, SX500, SX400:

• Power On your SkyCaddie
• From Home Screen choose PLAY GOLF
• Select the Course to update
• Choose Update
• Please stay in range of Wi-Fi until the SYNC is complete
• Sync Complete/ Select “CLOSE”

LX5 & LX2 Wi-Fi SYNC

How do I connect using Wi-FI?

There is no need to connect to your computer through USB. Easily connect to WIFI by following the instructions below:

• Power ON & Choose “SYNC”
• Select “Wi-Fi Sync”
• Choose “Network” (router)
• Login with your Network Password and “Connect”
• Sync Complete/ Select “CLOSE”

VIDEO:

SX400 Wi-Fi SYNC

https://www.youtube.com/watch?v=L1IfBLLPs6Q&t=2s

First time connecting to Wi-Fi?

Wi-Fi SYNC

For PRO 5X, SX500, SX550 and SX400 Customers: SYNC via WIFI from your SkyCaddie device home screen.

Important information for SkyCaddie Customers!

For customers using Wi-Fi or Bluetooth-enabled SkyCaddie models, please refer to our helpful guide to renewing and syncing here: CLICK HERE

Per our communication over the last 12 months, customers with older SkyCaddie models without Wi-Fi or Bluetooth capabilities, Caddie Sync Express may no longer be compatible with your device.

We encourage you to upgrade to our latest models, and rest assured that our support team is available and prepared to assist you every step of the way. Click here to contact Support.



To Our Valued Legacy SkyCaddie Members,

For over a year, we have been communicating with customers who are using legacy SkyCaddie products manufactured before 2015 to advise them that our systems will no longer support those products. This support specifically relates to the antiquated USB connectivity method those legacy SkyCaddies use for course downloads and membership renewals.

We are now aware that customers are experiencing challenges and interruptions with the USB connection to CaddieSync. You may continue to use your device with your current membership; however, to ensure a seamless experience this golf season, we strongly recommend upgrading to our latest devices featuring Wi-Fi connectivity.

Exclusive Upgrade Offers

As a special offer, you have an exclusive opportunity to upgrade to a new SkyCaddie with advanced features, from enhanced course details and to larger responsive touch screens. And there are several ways to Upgrade:

Choose one of the offer links in this email.
Or simply log into your SkyGolf account and click here to see all of your upgrade options.
If you need more assistance, you can reach our Support team at 866-759-4653 to speak to a Representative that will be happy to place an order for you. Your current active membership will be seamlessly transferred upon upgrading and ready to use out of the box.
We appreciate your loyalty while we prioritize modern technology to provide superior products to every golfer.

Thank you for your understanding and continued support.

For further assistance, please contact our Support team at 866-759-4653 for US customers (0800 883 0505 for UK & EU) during business hours.

We constantly update our SkyCourse library. Only SkyCaddie goes back to the golf course with the course’s permission and re-walks the course, recording changes made to the course since our last visit. If for some reason we don’t have your course mapped, please CLICK HERE and fill out the requested information.

For further assistance, please contact our Support team at 866-759-4653 for US customers (0800 883 0505 for UK & EU) during business hours. 

If the course map you want to download to your SkyCaddie is not displayed on your course list, you will need to search for the new course. Please follow the instruction below to add new courses to your courses list.

1) To search for a new course, click the “Search Courses” button at the top of the Courses page.

2) Search for courses by entering either the course or facility name of a specific course or you can search by location entering a zip code or city and state.

3) Click the “Add to My Courses” button next to each course you want to add to Your Courses list.

4) Click "Courses" at the top of the page to return to Your Courses list.

5) To select a course for download click the Select button to the right of the course name. (The course status will change to "Selected for Download," and a check mark will appear in the box.)

6) Use your SkyCaddie to SYNC the courses via Wi-Fi.

Not a Member but want to verify if we have mapped a course you play?

https://sg360.skygolf.com/courses/coursesSearch.php?site=sgweb&page=sg360search&v=1&title=Course%20Search&navdisplay=323

For further assistance, please contact our Support team at 866-759-4653 for US customers (0800 883 0505 for UK & EU) during business hours.